› Managing Outsourced Work
This workshop provides attendees with proven techniques to manage outsourcing projects from the perspective of an internal manager while understanding the service provider's role and responsibilities. Guidelines will address key elements throughout the procurement process from both a vendor and client perspective. Various scenarios will give participants practical experience in applying these guidelines. Participants will learn ways to facilitate the change and overcome resistance. This 2-day workshop is geared toward the internal manager or team member involved in managing outsourced projects.
Course Objectives
- Identify outsourcing opportunities and current trends in outsourcing
- Demonstrate a understanding of key outsourcing concepts
- Construct a full life cycle framework to support an outsourcing initiative
- Design controls to manage the relationship
- Apply the Professional Service Framework to an outsourcing initiative
- Identify appropriate deliverables, skills and tools needed to proactively manage an outsourced relationship
- Identify unique risks to managing outsourced and offshore relationships
- Build a risk plan that includes transition risks and performance reporting
- Address the human side of outsourcing
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Topics
- Key Outsourcing Concepts
- The Professional Services Framework
- The Outsourced Relationship
- Outsourcing Risks & Controls
- The Human Side of Outsourcing
- Managing the Relationship
- Closing the Relationship
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Contact our office for course schedules, pricing, and availability. Remember, Inovacent Solutions can prepare shorter lectures, combine workshop sessions, or create custom training solutions to meet you needs in all aspects of project management, SDLC methodologies, and best practices. |
