›Managing Professional Relationships
Participants use the professional services framework, consultant communities model and responsibility matrix to establish the foundation for a relationship. Clarifying deliverables and identifying which people are filling what roles allows participants to build an expectations management strategy that addresses complex communication needs. The tie between successful relationship management and emotional intelligence is made and participants practice navigating through a network of relationships. This 2-day workshop is appropriate for consultants who provide services to internal or external clients.
Course Objectives
- Improve the way they manage expectations, leverage diversity and sustain relationships
- Assess situations more effectively by understanding different perspectives and proactively managing conflicting forces
- Create an Expectations Management Strategy designed to manage shifting priorities
- Improve emotional intelligence utilizing their individualized plan
- Recognize the potential for ethical and legal issues as they arise
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Topics
- Applying the Professional Services Framework
- Assessing Situations Using the Consultant Communities Model
- Managing Expectations by Creating an Expectations Management Strategy
- Developing Your Professionalism in Delivery
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Contact our office for course schedules, pricing, and availability. Remember, Inovacent Solutions can prepare shorter lectures, combine workshop sessions, or create custom training solutions to meet you needs in all aspects of project management, SDLC methodologies, and best practices. |
